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We hope you find megabus.com easy to use. However, just in case you need some help, we have answered some of the frequently asked questions. Please select your question from the dropdown box to the left, or browse through the categories by clicking on the tabs above. You can also use the search box on the left to search for keywords. Try to keep the keywords as specific as possible to get the best search results.
If your question is not answered here, then please feel free to contact us.
Privacy
We take your privacy very seriously and will only use the information that we collect about you, in accordance with good commercial practice and applicable law. We collect and retain certain personal information about you (for example your email address) and use this to provide the service you’ve requested, such as to confirm your reservation or reply to a question.
If you choose to take advantage of our My Reservations service, we will ask for more of your personal information when you register, such as date of birth, gender, the route you most commonly travel, the purpose of your trip and so on, together with details of the credit/debit card holder. This will allow frequent travelers with us to save time during the reservation process by us pre-completing certain fields. You will also be able to review reservations that you have made with us and the same information will be available to our telephone support staff to allow them to assist you with any questions you may have. We will also use this information for profiling purposes to allow us to deliver a more effective and targeted service to you, the passenger.
megabus.com also logs other information like your IP address and pages visited for security and statistical analysis. This information is not linked to your browser session ID as stored by cookies nor is it individually identifiable. For more information on how we use cookies, please see the “Cookies” section below.
We may provide your personal information to organizations directly involved in the update and/or maintenance of the web site, including our web site designers and technical consultants. This information will be used by such organizations only to perform their functions and/or to provide the service you have requested and for no other purpose.
In addition, all payment transactions are handled by Worldpay, a secure payment processing provider and wholly owned subsidiary of the Royal Bank of Scotland Group. Your credit/debit card and related personal details are collected by Worldpay in order to process your payment. More details regarding Worldpay’s terms and conditions, and privacy and security policies can be found by visiting the Worldpay website.
It is not our policy to provide any further organization(s) with your details or information provided to us via our website, unless required by law. If you are an existing customer, megabus.com and other companies in the Stagecoach Group plc group of companies may use your email address to provide you with information about promotions and services we think may be of interest to you; however, you can choose not to receive such notices. If you are simply a visitor to the website and not an existing customer of megabus.com, we may nonetheless wish to give you the opportunity to receive such information and may ask for your consent to do so.
Should you need addtional details about the information we hold on you, or wish to have your personal details removed from our database at any time then please contact us.
If the credit/debit card holder for reservations is not you, it will be your responsibility to ensure that you have the card holder’s consent before entering any related details, and that such details when entered are true. Other than the foregoing, by using the megabus.com web site you confirm that you will only enter personal information about yourself (with the exception of the “Email this site to a friend” section) and that such information is true.
